Shipping Policy

Last updated: May 30, 2026

At JENZOS, we are committed to delivering your order quickly and securely. Below you will find all information about shipping, delivery times and costs.

1. SHIPPING AREAS

We ship to:

🇳🇱 Netherlands — standard delivery
🇪🇺 Europe — all EU countries
🌍 Worldwide — selected non-EU countries

2. DELIVERY TIMES

Our products are shipped from our supplier warehouses. Please take into account the following delivery times:

Netherlands & Belgium: 5–10 business days
Rest of Europe: 7–15 business days
Outside Europe: 10–20 business days

⚠️ Delivery times are indicative and may vary due to customs processing, holidays, or logistical circumstances beyond our control.

3. SHIPPING COSTS

Netherlands: Free shipping from €30 | €3.99 under €30
Europe: Free shipping from €50 | €6.99 under €50
Outside Europe: From €9.99 (depending on destination)

4. TRACK & TRACE

After shipment, you will receive a confirmation email with a tracking number that allows you to track your package. It may take 2–5 days for tracking to become active.

5. CUSTOMS AND IMPORT DUTIES

For orders outside the EU, customs fees or import duties may apply. These costs are the responsibility of the recipient and are outside our responsibility.

6. DELAYED OR LOST PACKAGES

If your package is significantly delayed or appears lost:

Contact us via infojenzos@gmail.com
Include your order number and tracking information
We will resolve it with a redelivery or full refund

7. INCORRECT ADDRESS

Please ensure your shipping address is correct when placing your order. JENZOS is not responsible for packages that cannot be delivered due to an incorrectly provided address.